Combining a toll free 800 number with a chatbot provides several benefits, including: 1. Improved customer experience: A chatbot can quickly and efficiently handle routine customer queries and issues, freeing up customer service representatives to handle more complex problems. Additionally,…
Warning! Don’t let your brand image be harmed by the growing presence of hidden costs from third-party companies offering directory assistance The most obvious way to keep your customers happy is to simply be available and easily accessible to them.…
It’s now just over a year that we’ve been living through the coronavirus pandemic; the largest health crisis to have affected the world, well, ever. The exponential speed at which this virus continues to grow and affect us in every…
Business phone numbers in the time of dropshipping Think about all the time we spend these days sending threads upon threads of emails, taking calls, and attending Zoom-meetings. Days spent working from home tend to seem longer than those you…
Have you heard of SIP Trunking? For this week’s blog post, we put together a comprehensive overview of just that: what is SIP Trunking and how does it work for your organisation. What is SIP Trunking? Session Initiation Protocol (SIP)…
Business phone numbers for customer service and support adds that extra oomph customer satisfaction and retention. With domestic toll free numbers you can present yourself as a customer-friendly and service-oriented company. These numbers are often called Freephone numbers as they…
Heads up! We have a new service! Looking for quick and easy teleconferencing options? Want to set up a foolproof conference call for your teams/clients around the world without a glitch? To help you get through your COVID-19 isolation period,…
A message from our colleagues in Amsterdam, The Netherlands: Our government has put a number of measures in place to help minimise the rapid spread of COVID-19. At TeleForwarding, we’re working to keep business running as usual. We have modified…
Safe and Secure Business Solutions Face to face meetings are not the only option when conducting business, especially during a possible pandemic. Here's how you can continue to maintain collegial and client relationships, with teleconferencing. Teleconferencing with International Colleagues and…
Toll Free Hotlines and Corporate Communication Policies Amidst the fear of the COVID-19 outbreak your trusted telecoms specialists at TeleForwarding wanted to send out a simple reminder: in uncertain times your comms policy is important. In this article, we highlight employee comms and…