Stop worrying about different time zones – with our additional features you’ll never miss a call again!
Answer your international calls whenever and wherever you want. We forward your calls to any landline or mobile phone anywhere in the world. Combine global call forwarding with other features for optimal 24/7 availability.
IVR is a computerized phone menu system that lets your callers make a selection by using their phone keypad (“press 1 for sales”). We offer IVR menu’s in every possible language, so you can welcome your callers in their own language and emphasize the international character of your business.
Manage and control all your toll-free numbers (even those from other providers) and additional features with our Online Dashboard: change your destination numbers or forwarding schedules, listen to call recordings and create management reports.
Are you unable to answer incoming calls? With Voice2Mail your callers can leave a message that will be forwarded as a voice file to your e-mail address. This allows you to respond to all your customer’s queries at a time that is convenient to you.
Your international customers still love sending faxes, but you don’t own a fax machine? No problem! Just add Fax2Mail to your toll-free numbers and all incoming faxes will be converted to PDF or TIFF files and sent to you via e-mail.
With time/day routing you can determine whether incoming calls from different time zones should be forwarded to your head office, another office in another time zone or to an interactive answering machine.
With sequential ringing you can forward your incoming calls to several devices or employees in a predetermined sequence. Is employee 1 not available? Then the call will be sent to employee 2 etc. And if employee 2 happens to be in another country? No problem, you can add international destination numbers for free.
Would you like to record your calls, for instance for training purposes? Our call recording feature can be added to all your international phone numbers. You can store your recorded calls in your online dashboard or download them to your computer.
This feature enables you to monitor your call traffic, both online and in real time, and create reports to get better insights into the performance of your call centre. This way you are always on top of your game.